gracehavenandfamily@gmail.com
We take every measure to ensure your puppy arrives safely, comfortably, and in excellent health. This page explains how we handle transportation, timing, and responsibilities related to shipping or pickup.
We strongly recommend that buyers pick up their puppy in person whenever possible.
Benefits of in-person pickup:
Less stress on the puppy
Direct meeting with us and your puppy
Immediate review of documents and care instructions
Pickup location will be shared once your reservation is confirmed.
If you cannot pick up your puppy in person, we offer safe and professionally arranged shipping.
Transportation via trusted pet courier or certified pet transport service.
Ideal for shorter distances or regional deliveries.
Puppy travels in a climate-controlled vehicle.
Delivery date is scheduled with both the buyer and the courier.
Puppies fly in a climate-controlled pet cabin or cargo area.
Only airlines with pet safety programs are used.
We follow all airline rules regarding age, weight, and paperwork.
Some destinations may have restrictions due to airline policies, weather, or health requirements.
Shipping fees are not included in the puppy price and must be paid in full before the puppy departs.
Costs may include:
Courier or flight ticket
Travel crate
Health certificates
Vaccination documentation
Airport handling fees
Exact cost will vary depending on location, distance, and transport method.
Before your puppy leaves our facility, we provide:
Updated vaccination and deworming
Veterinary health check
Health certificate (if required by your region or carrier)
Travel-safe crate (if included in your transport option)
We only ship puppies that are healthy and fit to travel.
To ensure smooth delivery, the buyer must:
Provide correct name, phone number, and delivery address
Be available at the agreed delivery time
Present valid identification if requested
Pay all shipping/transport fees before pickup or shipment
Failure to be present at delivery may result in additional courier fees.
We do not ship puppies before the appropriate age for their breed and development.
Shipping dates depend on:
Puppy age and health
Veterinarian clearance
Transport availability
Airline or courier schedules
Weather conditions and safety
We will never ship a puppy if conditions are unsafe.
Once the puppy is handed over to the airline or professional transport service, we are not responsible for:
Flight delays
Schedule changes
Courier delays
Environmental stress during transport
Carrier mishandling
We will assist with documentation and communication, but shipping is handled by third-party professionals.
Upon arrival, the buyer should:
Inspect the puppy immediately
Review documents and vaccination records
Give the puppy water, rest, and a calm environment
Schedule a vet check within 72 hours (as required by our health guarantee)
Any concerns must be reported to us within the first 24 hours.
We will not ship puppies to:
Countries or regions where importation is restricted
P.O. boxes or freight centers
Areas without safe transport options
The buyer is responsible for ensuring local legality and compliance with customs and animal import laws.
Shipping puppies involves living animals, not products. While every step is taken to protect them, unexpected variables may occur. Our priority will always be the puppy’s safety and well-being.
By purchasing from us, the buyer acknowledges and agrees to all terms outlined in this Shipping & Delivery Policy.
